![citrix receiver display gray blocks citrix receiver display gray blocks](https://i2.wp.com/carlstalhood.com/wp-content/uploads/2019/09/img_5d6bab499094c.png)
- #Citrix receiver display gray blocks how to
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In IGEL Setup, go to Sessions > Citrix > Citrix Global > Codec. Codec parameters may not be optimal for this use case. Ensure that your customer has correctly entered their credentials to permit the customer client to connect to you. When using Microsoft Excel 2013 on XenDesktop 7.6 with Citrix Receiver 13.1.3, 13.1.4 or 13.2, grey blocks appear especially if you mark multiple cells.
![citrix receiver display gray blocks citrix receiver display gray blocks](https://pbs.twimg.com/profile_images/1671826640/Icon_512_400x400.png)
#Citrix receiver display gray blocks how to
If the session still does not connect, have the customer run the saved executable again - they should not be prompted the second time, and the session should connect. This video explains how to resolve Citrix receiver not opening in Windows 10.
![citrix receiver display gray blocks citrix receiver display gray blocks](https://www.ibm.com/support/pages/system/files/support/swg/cogtech.nsf/0/0b50d50f37ef4cf6852581160059a12d/Symptom/0.84.gif)
Then have them run the executable again and click Allow/Permit. For EDT through NetScaler Gateway, make sure your NetScaler firmware is up to date, preferably 11.1 build 56 or newer. The UDP ports should already be open in the Windows Firewall.
#Citrix receiver display gray blocks download
Have your customer go through the download process again but click Save rather than Run. XenApp/XenDesktop 7.17 includes Adaptive Transport, which uses EDT protocol, which uses UDP Ports 1494/2598 for HDX connections to the VDA.
#Citrix receiver display gray blocks software
If the customer clicked Disallow/Block, have them open the internet security software on their computer and change the entry for bomgar-scc.exe to Allow/Permit.
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You can trust the site for the time being or permanently.īut some pages use plugins (especially Flash) only for tracking or playing ads, so if you don't see an immediate need for it, feel free to ignore the notification! It will just sit there in case you want to use it later.
![citrix receiver display gray blocks citrix receiver display gray blocks](https://cdnd.et-origin.citrix.com/set_resources_4/84c1e40ea0e759e3f1505eb1788ddf3c_default_photo.png)
If you see a good reason for the site to use the plugin, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow it. When the page wants to use a blocked plugin, the icon turns red to alert you to the concern. The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. With Ask to Activate, when you visit a site that wants to use a plugin, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page. Always Activate - sites can use this plugin without individual permission.Ask to Activate - sites need individual permission to use this plugin.Then check the list on the right side for Citrix plugins and you can adjust the permission level: "3-bar" menu button (or Tools menu) > Add-ons.Hi RickWarren, could you check the permission for that plugin? It should be on the Add-ons page in the Plugins list.